Austin software maker taps into new revenue stream: phone conversations
Talk is cheap, but an Austin software maker is making a business out of it.
CollabIP Inc. has expanded its business model beyond automated conference call transcription to extracting business intelligence by monitoring and analyzing all calls made by customers. The software, called Tethr, mines information from phone conversations to increase sales and to stay in regulatory compliance.
It's been most popular with companies in the telecommunications, financial services and energy sectors, CEO...