The Maynard Group's Dean Maynard: 'This is something they need to hear'
Dean Maynard was prompted into the telecommunications business simply by having his ear to the ground. 'I was noticing that small business owners were always complaining about their phones.They couldn't stand it, but it wasn't the phones they were complaining about so much,' he said. 'It was the support and the service.'
He extends his active listening skills to the employees at his company, The Maynard Group, based in the Soquel neighborhood of Santa Cruz. 'It's easy to forget sometimes,...